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Thermostat Nest app stopped working: Android, iPad, google home, Alexa - everywhere

Carajp
Community Member

3 weeks ago

My Nest 3 thermostat has been working peacefully for 9 years. Yesterday I tried to check my recent history on the Nest ap, but the app insisted I needed to add log in, add my address etc all over again. Which I did. Then it immediately asked for them all over again. Which I did .Then it said it had a problem connecting, and to try later. Which takes me straight back to logging in and re-entering all my details. Which I’ve now done dozens of times. This was on Android, Google Pixel 8 Pro. I am in the UK.

So then I tried installing the app on my iPad. Exact same results.

Nest  no longer in Google home and Alexa has forgotten she ever knew a Nest.

Same trying to log in via website.

Nest claims all services are up and running as normal.

I have restarted the thermostat itself, which has always claimed to be connected to the internet anyway, and seems to be working fine.

I left everything 24hrs and did all this again. No change. 

I’m now completely at a loss at what on earth to do next. I’d be grateful for my advice. Thank you.

 

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2 REPLIES 2

Carajp
Community Member

3 weeks ago

ps I have tried using my mobile data as well as my own internet, so this is not a router issue as I get exactly the same response. My thermostat is connected to the internet. I can also check usage, change schedules etc.

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EduardoN
Community Specialist
Community Specialist

2 weeks ago - last edited 2 weeks ago

Hi @Carajp,

 

Thanks for connecting with the community! I understand the Nest app issue where you were trying to see the recent history of your Nest thermostat, but you were being redirected to the login page. This has happened multiple times, and I apologize for the frustration it has caused despite your troubleshooting efforts, including trying another device, verifying the Wi-Fi connection, and other steps. I'm here to help you.

To help me find the best solution, I'll need to ask you a few questions:

  • What is the exact model of your Nest thermostat?
  • What is the email domain you are using for your Nest account? (gmail, hotmail, yahoo, etc.)
  • What is the mobile app version?
  • Please provide me with a photo of the error message you see when you try to log in.

Visit our Help Center to learn more about Troubleshoot Nest app sign-in issues.

Please feel free to share any additional details you think might be relevant.

 

Best regards,

Eduardo

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