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Thermostat cannot connet to the equipment properly

DJ22
Community Member

H71 code reading on the thermostat. 

Thermostat cannot connect to the equipment properly.

I have tried every suggestion/option without success. The heat link is not and will not show any activity...no lights at all. I've changed the fuse, checked for a tripped switch. The thermostat is constantly trying to link...I did hold down the control ring and, for a brief moment it was back to a normal display ( twice it did this after resetting) I ve turn off the heat link, I will try again tomorrow. 

WiFi is OK. 

What is the possibility of the battery ( in the thermostat) being flat ? Even though its has always been plugged in? 

Would appreciate any suggestions.  

Thank you.

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