Thermostat changing settings on its own

[SArthur]

I have a Nest in my 2nd home. For some reason, I looked at the a/c usage today & noticed that it had changed from Eco to sleep mode last night and ran at 67° for about 19 hours. No one is there and it has been set on Eco mode for months. What made it switch to sleep mode & why did it not end when the sleep mode ends at 8am?  How do I prevent this from happening again??  I don’t want to have to check it every day!!!

[luciaaa]

Hi, @SArthur ,

Thank you so much for reaching out to the community. I'm truly sorry your schedule isn't working properly. We'll definitely work to find a solution.

To help me understand the issue better, I have a question:

• When did the temperature start to change unexpectedly?

In the meantime, I recommend you to follow the next steps: 

• Reset schedule.
  • Open the Google home app.
  • Tap Settings > Schedules
  • On the upper-right corner of the app, tap the three dots icon. Select Clear weekly schedule.

• Create a new schedule.
  • Open the Google Home app.
  • Tap Settings > Schedules.
  • Tap Add to create a new schedule.

Let me know how it goes.

Best regards,

Ana.