Thermostat connected to my second home uses outside temperature from the location of my first home

[AfricaRick]

My latest learning 3rd generation nest thermostat which is connected to my first home account shows outside temperatures the same in each place which are absolutely false readings!!  What can I do to correct the problem?

I believe they are both connected to my google account as I see them both in my nest home app.  along with a camera on house #1.  Any suggestions much appreciated. 

[Jenelyn_O]

Hi AfricaRick,

Thanks for reaching out. I'd like to know more about it. A few questions: in what country are you located? Do you have a heat pump system? What is the specific outside temperature your thermostat is giving you? Also, do you have a single or dual fuel system? 

Identify if you have single or dual fuel:

1. On your thermostat, select SettingsEquipment
   • If the W1 or W2 label says Alt on the Equipment screen, the HVAC system is on dual fuel. If it says Aux, the system is set as single fuel.
   • If it says Alt and the system is all electric, or if it says Aux and the HVAC system has a gas or oil heating system, the thermostat isn’t properly set up.

Please keep me posted.

Best,

Jenelyn