Thermostat controller not charging

[jahason]

As of three days ago my thermostat seems to have stopped charging. I have charged using a USB wire and after a short time I see a message asking me to return thermostat to base station. Right now I cannot get hot water.

I have tried resetting. If I reset network I don't have enough battery to get any further.

Can anyone please help?

[jenniffert]

Hi @jahason,

Thanks for reaching out to the community! I understand your thermostat has stopped charging on its base for the past three days. Despite connecting it via USB, the issue persists, preventing you from getting hot water. I appreciate your troubleshooting efforts. I’d be happy to help! 

To better assist you, please provide the following information:

• What is the specific model of your thermostat? Here’s a helpful article about how to identify your thermostat model.
• Do you have more than one thermostat? If so, are they experiencing the same issue? 
• Could you please specify the country where the thermostat is being used?
• Did you receive any specific error code on the thermostat or the app?

I look forward to your reply.

Best regards,

Jenniffer