Thermostat does not connect to the heat link

[OLudolf]

My thermostat is connecting the my heat link. II have tried resetting the heat link and looking at the settings on my thermostat and I still can't connect them. I had this exact same problem around two years ago and somebody from Google came to fix. Help me.

[humbertogarcia]

Hi OLudolf,

Thanks for posting in the community! I understand you're experiencing a persistent connection issue between your Nest thermostat and the Heat Link, similar to one you had two years ago. I appreciate your troubleshooting efforts. No worries, I'm here to assist you with this!

To help me guide you efficiently towards a swift resolution, I’d like to ask you some questions:

• What’s the model of the Nest thermostat that you have?

• What are the exact light colors and patterns currently showing on both your Heat Link and your thermostat displays?

• Do you see any specific error messages or codes on your thermostat's screen?

• When you performed the Heat Link reset, could you describe the precise steps you took?

• Have there been any recent power outages, internet disruptions, or changes to your home Wi-Fi network?

Your insights will be incredibly helpful in guiding me.

Regards,

Humberto