Thermostat drops off network.

[TEXMAN1778]

Google Nest keeps dropping off network.  Ive done atlest 6 resets in a three week period. 

It keeps losing the Network router and query reports show no bugs in Enterprise Network. 

Ive adjusted network 2.4 / 5g antenna power. 

Ive assigned an IP ADDRESS. Changed DNS, DHCP, BANDWIDTH. NOTHING affects its ability to stay on network. It did fine for atlest a year. Then just started dropping off network. 

I even sent debug file to engineers, and the network is clean. The NEST itself as a standalone hardware unit must have been compromised with something internal to google the company. 

[Patrick_Caezza]

Do you have a C wire installed? One of the symptoms of needing a C wire is the thermostat dropping wifi as it doesn't have enough power to keep it turned on

[EdwardT]

Hi folks,

@Patrick_Caezza, thanks for the help!

@TEXMAN1778, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[MelbaDT]

Hey TEXMAN1778, 

Checking back in here should you still need help with your thermostat. Let us know by replying to this thread.

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba