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Thermostat history and schedule unsynced

jadec23
Community Member

My schedule and history appear to be misaligned. 

I was away for four weeks and had my heating scheduled to come on 1/2 hours per day but my history is showing it was on for up to 8 hours. 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if I could be of any help. I found an article with more details on energy history. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Markjosephp
Community Specialist
Community Specialist

Hello folks,

 

I'm dropping by to see how I can help.

 

Thanks for helping here, Jake.

 

@jadec23, I'd love to know more about this. A few questions: does your heat run after the scheduled temperature? Do you notice if your thermostat or the Nest app goes back to "Away" status and goes to Eco mode? Also, if you have a family member at the house when you're away, your thermostat might sense someone, so it won't switch back to away status, as it'll continue to run the heat and only maintain the temperature.

 

Please let us know how it goes.

 

Regards,

Mark

Hello jadec23,

 

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

 

Thanks,

Mark