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Thermostat keeps turning boiler on when Thermostat is off

OM
Community Member

No idea why the thermostat calls for heat when I set the Thermostat to off . I have also it set to 60 degrees . The house tonight got to 75 degrees and had to shut the boiler off . I have also disabled the learning option .  I have restarted and reset the whole thermostat . Nothing seems to work . I’m very disappointed in this product .  It seems like it happens a lot to other people . If someone has any suggestions pls let me know before I return this product . 

7 REPLIES 7

stijnwijndaele
Community Member

Same issue here - did you got any feedback about root cause and/or how to fix it?

rk1988
Community Member

I'm having the same issue. Has anyone received a fix?

stijnwijndaele
Community Member

Issue is fixed - cabling was done incorrect -> he used opentherm connectors instead of connector 2/3

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure everyone is good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Ivory67
Community Member

I’m having exactly the same issue.  I’ve turned the auto schedule off so the thermostat is no longer learning but it keeps switching the heating on even when I have set a low temperature?!

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

rk1988
Community Member

I'm still having problems. The engineer installed new cable and it's doing the same thing.