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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4628 Views
  • 0 replies
  • 5 kudos

0% humidity sensor

Hello!Recently I bought this 3rd Generation Learning Thermostat and in the first moment I finished doing the setup settings I saw that the Humidity sensor was showing 0%.My question is: "Why this sensor is not working? What are the known issues relat...

gxg by Community Member
  • 316 Views
  • 3 replies
  • 0 kudos

Resolved! Nest won’t connect to wifi

I have a nest thermostat that is less than a year old. I’ve gone through all the troubleshooting to reconnect to our WiFi, but it cannot get back into the network. We have other devices throughout the home accessing without an issue. How do we go abo...

Jsmith9002 by Community Member
  • 767 Views
  • 12 replies
  • 1 kudos

W5 error connection

Where can I get information to be able to call or fill out documents and be able to solve the problem I have with my Nest that does not connect to Wi-Fi? a got same problem W5

Ymmas500 by Community Member
  • 112 Views
  • 1 replies
  • 0 kudos

Nest thermostat compatibility

Hi, Just wondering the wires are compatible to all nest thermostat?When run the system for compatibility, it says no, but I'd like to know if this is because of AUX wire? Thanks in advance.

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MikeJ1 by Community Member
  • 160 Views
  • 5 replies
  • 0 kudos

Can’t log in

Ggertrude62Community Member 2m agoRegarding Nest Thermostat: installed July 2020I don’t know why I got logged out of my Nest account but I cannot log back in. It repeatedly tells me my email or password are incorrect. I have changed my email address ...

Learning Thermostat Stopped Working

I’ve had 2 nest thermostats for a couple of years. They’ve worked fine until a couple days ago.I got the e195 “no power to R wire” error. I checked everything else in that system and nothing was wrong. I tried swapping in the thermostat from upstairs...

Benso by Community Member
  • 148 Views
  • 1 replies
  • 0 kudos

Heat Link not communicating with boiler

My Heat Link doesn't seem to be communicate with my boiler so the heating does not work. I have reset it (ie. turned it off then on) and also pressed the button to try and turn it on manually, but no luck. The green light is on and no error codes com...

SH211 by Community Member
  • 193 Views
  • 4 replies
  • 0 kudos
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