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Nest Thermostate App

TimIndy
Community Member

‎12-02-2024 09:05 AM

Nest Thermostate App has lost its link to the thermostats. And I cant reestablish. Whats up?

 

I try to resestablish using my gmail account but now says I cant because it is a G-suit?

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moralesvicente
Community Specialist
Community Specialist

‎12-05-2024 12:57 PM

Hi TimIndy, 

Thank you so much for sharing your concerns with me. I’m sorry to hear that your thermostat has lost the connection with the app that you currently use. So don’t worry. I would be more than happy to help. 

Could you please answer a few questions so I can help you effectively?

  • What model of thermostat are you using? For your reference, use this article: How to tell which Nest thermostat you have.
  • What app are you using to link with your thermostat? 
  • Are you trying to use a personal account or a business account? 

Any additional details you can provide will be helpful.

 

Regards,

Daniel

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