Thermostat model number

[vettmanjj]

The app says the model number for my Nest Learning Thermostat 3rd gen is "Display-3.7", but that's not the "real" model number according to Washington Gas's rebate center.   The model number according to them begins  as T3#####, so what is my model number?

[foxhull]

I'm having the same problem. I need the model number for my rebate through Pacific Power in California. I see the Display Model 3.7 also and Backplate Model 5.26. But I can't find the "real" Model number for the Nest Learning Thermostat I purchased.

[vettmanjj]

I finally got a Nest customer rep that was able to determine that the “alias” for the 3rd gen learning thermostat which, according to the device is a Display 3.7, is in fact model T3007US.  I just resubmitted my rebate application with Washington Gas here in NVA; hope they like T3007US as a valid model number. 

[foxhull]

Yay. Hope that will work for me too. I'll give it a try!

[Markjosephp]

Hi folks,

I wanted to stop by and make sure that everything was working.

@vettmanjj, thanks for the update and keeping us in the loop on what you've done by contacting our phone support channel. Please let us know if you have any other questions or concerns.

@foxhull, I wanted to follow up and ensure you are good to go. How's it going? Still need our help?

I'm looking forward to your response.

Best regards,

Mark

[foxhull]

I submitted my rebate claim to Pacific Power using the number provided to vettmanjj and they seemed to accept it fine. I believe I will be receiving the rebate with no further issues. I am a bit baffled that it was so difficult to find a model number for what I purchased. It did not seem to be a part of the order, the invoice, the packaging, or within the display of the thermostat. Other than that, all's good. 

Now I just need to figure out why my Doorbell camera won't work.

[vettmanjj]

Congrats on success with the model number.  I should hear back from Washington Gas this coming week.  Same here about that model number not being shown on the invoice, packaging, or at the thermostat or app. 

Good luck with the door bell camera. 

[Jeff]

Hi foxhull,

I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks,
Jeff

[EdwardT]

Hi foxhull,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Jeff]

Hey foxhull,

I'm happy to see that you got one thing sorted out with the model number. Do you happen to have another thread open for your doorbell camera? If not, I would suggest opening a thread in the Cameras and Doorbells community forum.

Thanks,
Jeff