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Thermostat no power

MegansMum
Community Member

‎04-25-2023 11:37 PM

  • we have a 3 year old Nest thermostat which has died; for 3 days it has had no power getting through to it and no display. We’ve checked the obvious things like the fuse box so looking for any further suggestions - maybe we just need a new one

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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4 REPLIES 4

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

‎04-26-2023 04:15 PM

@MegansMum 

Which Nest thermostat do you have, an how is it wired?


To ensure that I see your reply, please tag me using @Patrick_Caezza
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MegansMum
Community Member
In response to Patrick_Caezza

‎04-27-2023 12:18 AM

We have the 3rd generation learning hub; but we’ve now got someone coming out this morning to take a look. I think the HeatLink is not working so that is probably causing problems. I found yesterday I could charge the hub with a USB lead and that indicated that the HeatLink could be the problem.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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MegansMum
Community Member

‎04-28-2023 09:27 AM

The Boxt engineer confirmed that it was the HeatLink which was faulty, he replaced it and all is now working again.

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Jake
Community Specialist
Community Specialist
In response to MegansMum

‎05-04-2023 11:46 AM

Hey MegansMum,

 

Thanks for the help Patrick_Caezza.

 

I am glad to hear you were able to get the issue resolved. With that being the case, I am going to go ahead and lock the thread in 24 hours. Please let me know if you have any further questions from here.

 

Best regards,

Jake

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