Thermostat non responsive

[samanthammMC]

My Nest thermostat has been off for 11 days it seems whilst I was away on holiday. It says on my app that I have to contact Boxed. When I try that, they say I need a case number from Nest, but Nest keeps telling me to go to Boxed. Any tips from anyone as losing the will here! 

[Markjosephp]

Hello samanthammMC,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look into this for you.

Could you tell what Nest Thermostat model you have? Have you experienced any power issues with it and getting any wiring reports? Also, have you tried the steps in this guide?

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[samanthammMC]

• Hi! They sent someone to come change my system as it was a fault. He rang my buzzer but it wasn’t working and my phone was on silent so I missed it sadly. I need to re-arrange a time for someone to return. Can I do that through you? Sam 

[Markjosephp]

Hi samanthammMC,

I'm sorry to hear that you've missed a technician visit. I wish we had a way, but it's better if you could try reaching out to them again to set another appointment. Also, may I know from what country you're posting?

Thanks,

Mark

[EdwardT]

Hi samanthammMC,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi samanthammMC,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward