Thermostat not controllable via Google Home

[Kenkd]

Thermostat newly installed and replaces former gen 2 thermostat. I see it in the Home app, but when I try to access it, the app displays a blank screen. 

called customer service 2 days ago. They helped me delete the device and my home and to set everything back up. No joy. They then said there was a technical issue and they were working on it. They were to update me with progress. I’ve heard nothing and the issue is not fixed.

[pwadini]

I've been experiencing the exact same issue. I have gone the same route as you with an identical result. I was told they are working hard to fix this, but it is a bit hard to swallow the cost of this t-stat and have it act like a "dumb" device.

[kcruzgonzalez]

Hey all,

We're aware of an issue with accessing thermostat controls in the Google Home app. We’ll share an update as soon as possible, thanks for your patience.

Regards,

Kevin