09-11-2022 02:22 PM
Our device won’t turn on the AC or the furnace. Gives the “delay” error. Have tried restarting and a complete reset. It’s a second gen learning thermostat and it says there are no software updates available but I’m on version 5.9.4-5 and the website says the most recent version is 6.2-27….any ideas?
09-15-2022 06:58 PM - edited 09-15-2022 06:59 PM
Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:
If you haven't yet, you could also try the troubleshooting steps on this article to isolate the issue.
09-19-2022 10:32 AM
I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
09-19-2022 02:31 PM
Thanks to you both for the suggestions and for following up. I did two stints with customer support with google that ended up with us being able to rule out the thermostat as the problem. An HVAC tech came and looked at things today and it seems that there is a short in/issue with our wiring and we actually need to replace the wiring that runs from the furnace to the thermostat.
09-19-2022 11:01 PM
Thanks for the update. I'm glad to hear that you were able to isolate the issue. Let us know once the wire has been replaced. Keep us posted.
09-22-2022 11:09 PM
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
09-23-2022 11:16 PM
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.