Thermostat not working

[Darby]

Our device won’t turn on the AC or the furnace. Gives the “delay” error. Have tried restarting and a complete reset. It’s a second gen learning thermostat and it says there are no software updates available but I’m on version 5.9.4-5 and the website says the most recent version is 6.2-27….any ideas? 

[EdwardT]

Hi Darby,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What is the power reading of your Nest Thermostat?

If you haven't yet, you could also try the troubleshooting steps on this article to isolate the issue.

Thanks,

Edward

[Jake]

hey Darby,

I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Darby]

Thanks to you both for the suggestions and for following up. I did two stints with customer support with google that ended up with us being able to rule out the thermostat as the problem. An HVAC tech came and looked at things today and it seems that there is a short in/issue with our wiring and we actually need to replace the wiring that runs from the furnace to the thermostat. 

[EdwardT]

Hi Darby,

Thanks for the update. I'm glad to hear that you were able to isolate the issue. Let us know once the wire has been replaced. Keep us posted.

Thanks,

Edward

[EdwardT]

Hi Darby,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Darby,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward