Thermostat not working

[kirk05]

I thought I unlocked the Learning Nest 3rd Gen before removing it from the app on my phone but there is still a pin on the device and I do not remember it. I am completely locked out. I tried this but it did not work for me.

[SoriaD_]

Hello @kirk05 

Thanks for reaching out to our Nest Community. I apologize for all the inconvenience of controlling your Nest Thermostat. Don't worry; I'm happy to assist you with this situation.

If you can't control it using the app anymore, you'll need to reset it using a computer.

• Connect the Nest Thermostat display via USB to a computer.
• Verify that the Nest Thermostat mounts (appears as an attached drive icon).

1. If the Nest drive will not mount: Restart the thermostat and the computer.
2. If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
3. If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll help you with next steps, as these can't be shared publicly in the community.

Feel free to keep us posting, we're here to find a solution for you.

Best regards,

Douglas.

[kirk05]

I am able to mount and I see that file, what is the next step

[SoriaD_]

Hi @kirk05 

Thanks for your reply and the steps you completed. Let's find a solution. 

I really appreciate all the steps attempted so far. If the file is there, please fill out this form and our team will guide you step by step to unlock your thermostat. 

Feel free to keep us posting in case you have more questions.

Kind regards,

Douglas.

[kirk05]

I was able to see it on my computer.what's next