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Thermostat offline issues

BillF41
Community Member

‎09-19-2023 02:21 PM

I’ve done all the troubleshooting steps and one of my Nests constantly goes offline. Nest Weave says “connected - remote control unavailable” and signal strength is 77. I have another Nest in the house having no issues so I’m a loss on why the other one is having problems. I’ve seen other posts that replacing the thermostat doesn’t solve the issue. Help please?

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zoeuvre
Community Specialist
Community Specialist

‎09-22-2023 02:52 PM

Hi BillF41, 

 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please answer the following:

 

  1. Are you from North America or Europe?
  2. What Nest products do you have?
  3. What type of Nest Thermostat do they have?
  4. Has the thermostat ever been connected to their Wi-Fi network before?
  5. Does it show offline in the Nest or Google Home app or indicated on the Nest device?
  6. Are other non-Nest devices in the home offline?
  7. Can the thermostat find or detect other networks?
  8. Has there been any recent change in the home Wi-Fi network?
  9. Is the Wi-Fi router or access point within a reasonable range (1 to 15 meters) of between three to fifty feet from the Nest devices?

 

Keep us posted. 

 

Best,

Zoe 

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