I wanted to follow up and see if I could be of any help. I found an article with more details on when your device is showing offline. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I know this is not ideal. Do you mind me asking what type of Nest Thermostat you own? If you follow the link here, it will take you to a troubleshooter that may be of help. Let me know, as I want to ensure everything is working properly from here.
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
