Thermostat reset

[Angelfish27]

I have inherited this system and I believe the previous owner is still connected to it - I have downloaded the app and tried to set it up for my thermostat but when it asks for a code this is unavailable as it says it’s already connected to an account 😖

[David_K]

1. On the thermostat itself, press it to open the quick view menu and tap the Settings cog.
2. Go to Reset, then choose Account connection. If you don't see this option, you'll need to select All settings instead.
3. Login to the Nest app on your iPhone using the "Sign in with Google" button. If you don't have a Google account, you'll need to create one.
4. Once logged into the app, on the Nest app home screen, tap the Settings cog.
5. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
6. On the thermostat, press it to open the quick view menu and tap the Settings cog.
7. Turn the ring to select Nest app and press to open it.
8. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
9. Follow the remaining steps in the Nest app.