Thermostat sent to wrong address

[Jkenbailey]

You mailed the replacement to the wrong address

[chaconmorales]

Hi @Jkenbailey,

Thanks for reaching out to the Community. I am sorry that you are having issues with your Nest Thermostat replacement. But no need to worry, help is here.

To assist you better, we'll need some additional information. I'm sending you this form where you can provide all the necessary details and also please fill out all the information required.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Regards,

Mario

[chaconmorales]

Hi @Jkenbailey,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best,

Mario