Thermostat spinning but not controlling the menus

[Mikerbarns]

This is my problem. My dial spins but nothing on the screen works. The screen is on but can't control the menus. It worked fine  before a month ago. Now it only responds to the Nest app. But can't use the setup menu to change the WiFi settings. Can I please get some help

[EdmondB]

Hello Mikerbarns,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Just a few questions: Have you incurred any damage to the Nest thermostat display? Have you try to force restart the Nest thermostat display? If not, Here’s how:
 

1. Press and hold the thermostat ring until the display turns off.

2. Release the thermostat ring.

3.Press the thermostat ring once to begin the startup process again.

I look forward to your response.

Thanks,
Edmond

[EdmondB]

Hey there,

I just wanted to follow up and see if the steps above work. Let me know if you have any additional questions from here.

Regards,
Edmond

[EdmondB]

Hi there, 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Edmond