Thermostat without WIFI

[MWhite]

Hi everyone and thank you in advance for any help.

we spent the first night in our home very cold and i'm trying to see if it's the wiring or the furnace. we don't have wifi yet, so i tried hotspotting off my iphone but it did not last, and also did adjust the thermostat manually. it was 13C when we arrived and after 24 hours did not get above 16C despite being set for 21C. 

any ideas? it warmed, but just not enough. sound like HVAC or some issue with the wiring of the thermostat? this system worked perfectly for the previous owners. 

Thank you!

[Rusell]

Hi MWhite,

Thanks for posting in the community! I understand that you want to heat your home. I'm happy to help!

To assist you better, please answer the following questions:

• What type of Nest Thermostat do you have? 
• Is the Nest thermostat newly installed?
• Did you turn the HVAC system off?
  • Did you recently turn off any breakers?
    
  • Have you recently experienced a brownout or blackout?
    
  • Is there a light switch near the heater that controls an outlet?
    

In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

Best regards,

Rusell.

[MWhite]

Thank you Rusell! We solved this just now- it was the furnace, not the thermostat!! thanks so much for getting back to me!!

[Rusell]

Hi MWhite,

Thank you for reaching out.

I am glad to know that this has been resolved. Please don’t hesitate to contact us again if the inconvenience persists or if you need further assistance.

Best regards,

Rusell.