Thermostat won’t connect

[Caz1980]

Hi I’ve just moved in and I have a nest thermostat I have just downloaded the app and want to add the product it says it’s linked to another account even if I reset it so I’ve not added a key code yet to my app

[CoolingWizard]

Caz1980,

Hopefully you can get a hold of the sellers and have them take the following action.

To give a device to another person, follow the instructions below. If you have a Nest Aware subscription, make sure you cancel your subscription 

1. Open the Google Home app
2. Touch and hold your device's tile.
3. Tap Settings > Remove Device > Remove.​
4. Perform a factory reset. A factory reset will reset your thermostat, doorbell, or camera to its default factory settings.

Note: This action will clear your data from the device and can't be undone.

Ken, The AC Cooling Wizard

[Markjosephp]

Hi folks,

I wanted to stop by and see how I could help.

I appreciate you giving the instructions, Ken. A huge assistance!

@Caz1980, I was hoping you would be able to do the steps being shared. It'll help you unlink from the previous account and associate it with your account. Also, here's your guide on how to setup a Nest thermostat.

Please let us know if you need more help.

Best regards,

Mark

[Markjosephp]

Hi Caz1980,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Markjosephp]

Hello Caz1980,

I want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

Best regards,

Mark