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Thermostat

nickmclain1
Community Member

My nest thermostat 3rd generation heatlink has suddenly stopped working - no lights at all but 240v is present at the terminals. Pressing buttons etc has no response. Appears to be a common problem with numerous other people reporting exactly the same issue.  How do I get a replacement? Thanks.

3 REPLIES 3

CristianC
Community Specialist
Community Specialist

Hi there. Thanks for the details. We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here.

CristianC
Community Specialist
Community Specialist

Hello again. Just checking in. Did you manage to get in touch with Google Nest support? 

CristianC
Community Specialist
Community Specialist

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.