Thermostat

[Dazzafaz]

Since iPhone update the app has lost my thermostat on my phone. The add device function doesn’t work because the stat is connected to the wife’s phone. Hence won’t give me a code to add device. The stat just says connected. Do i have to full reset and add devices again?

[Ryan_G]

Hi Dazzafaz,

Thanks for reaching out and we're sorry for the delay.

A few things to check for us to further help you. Have you tried sending the invite from your wife's phone to your email address? If yes, did you receive the invite and accepted it? Check out this link for a complete guide.

Also, check if you have multiple home structures in the app and the thermostat could possibly be in a different home.

Let us know how it goes by replying to this thread.

Best regards,

Ryan

[Ryan_G]

Hey Dazzafaz,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan