Therostat can't connect to network

[juanacache]

My thermostat won't connect to my network. I know my password and have reset the thermostat many times. Nothing works. Why is there not any help or resolve for this?

[Jeremyg]

Hi @juanacache!

Thanks for reaching out to the community. I am sorry that your Nest thermostat can’t connect to the network, but no need to worry; help is here. We appreciate all of your previous troubleshooting efforts. Before I proceed, I need to know the following:

• What Nest thermostat model do you have? For your reference, you can check out this article on how to tell which Nest thermostat you have.
• Does the thermostat display show any error codes or messages?
• When did the issue first occur?
• When was the thermostat installed?

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,

Jeremy.

[juanacache]

Nest Learning 3rd generation

this happened about a week ago.

I can't connect to the network. I've reset/uninstalled/restarted...all the troubleshooting steps you have listed and nothing works. I get the m15 code.

the thermastat will not connect to my network. Yes, my password is correct. Everything else I own is connected. the only screen I get is the 'reset screen' or 'learn more'. When it asked me to put a code in I did and that didn't work. 

I've had the thermostat for about a year.

Thank you.

[Jeremyg]

Hi @juanacache!

Thanks for your reply. M15 errors usually occur when you interact with the Nest thermostat after you've started a new pairing session but didn't finish it. Could you please perform the following steps:

• Once you pair the thermostat, choose a mode like Eco, Heat, or Cool.
• Then go back to the Nest app, and the app will show a circle with an exclamation mark on the Nest thermostat.
• Tap the exclamation mark and continue the thermostat configuration in the app. There’s no need to choose “Reset Device” on the thermostat.

Tell me how it goes.

Best regards,
Jeremy.

[juanacache]

I can't get it to pair at all. The circle of dots just keeps rotating.

When I try to add it in the app, it isn't recognizing the thermostat. 

[Jeremyg]

Hi @juanacache!

Thank you for your reply. In this case, you already did all the right troubleshooting steps, and the trouble persists. This situation needs further assistance. Please fill out this form with all the necessary information, like the thread title or link and your username in the community. Once you've completed the form, let me know. Someone from my team will contact you shortly to help.

Please keep me posted.

Best regards,
Jeremy.