Transferring ownership of Nest

[Noblelady]

I just bought a home with an existing Nest thermostat. I can't seem to connect to it using Google Home. Any advice appreciated. The previous owner says she did a factory reset.

[sporfrog]

It looks like you selected "Nest Thermostat" for the product. Just in case verify which type of Nest Thermostat you have.  Then use the app required for that thermostat:

Nest Learning Thermostat - Nest application

Nest Thermostat E - Nest application

Nest Thermostat - Google Home 

See getting started for more information:

Nest Learning and Nest E

Nest Thermostat

If you are having a issue getting started, explain what you have tried and what happens.

[MelbaDT]

Hey folks, 

Thanks for answering, sporfrog. 

Noblelady, how's everything now? Let us know if you still need help. 

Best, 

Melba

[MelbaDT]

Hey Noblelady, 

Checking back in — how's your thermostat now? 

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba