Troubleshooting. I can not fix my nest. I have no hot water and no heating. Please can anyone help?

[Kat9511]

I am at a loss. Can anyone help me? I wish I could just speak to someone. I’ve been going round in circles. Even my plumber couldn’t solve the problem. So my nest keeps saying “your thermostat cannot control this equipment properly”

I have tried going through the online trouble shooting guide to no avail. How can I speak to someone who knows how to fix this. Thank you in advance 

[Wellcraft19]

Start with explaining what type of equipment you do have.

Remember, for heating a thermostat is really just a simple switch. Close, and it'll trigger a sequence in the furnace that will eventually generate heat Open it, and the furnace will enter a controlled shut down phase (normally just shutting the gas valve, running the evacuation fan, and running the circulator fan for a a preset period.

That's really valid even for 'smart thermostats. The 'smarts' is how they determine to close/open that switch.

[Jeran]

Hey there Kat9511,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Thank you for helping out on this thread, Wellcraft19!

Best regards,
Jeran
 

[EdwardT]

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel