Two Nest Learning Thermostats- one offline

[James42]

Hi…newer to the community.  Have nest upstairs & downstairs. Router et al is upstairs. Upstairs is showing offline.  Have tried deleting the app, resetting the thermostat to no avail. Looking for guidance. Downstairs is functional. Thank you in advance.

[Markjosephp]

Hello James42,

Thanks for reaching out to the Google Nest Community Forum. I'd be happy to take a look at this for you.

I appreciate the steps you've taken so far; have you tried the steps here in the article? If you haven't yet, could you please tell us the type of Nest Thermostat you have? Also, please check the power readouts on the actual thermostat's Technical Info settings or in the Equipment settings, depending on your thermostat's version.

I'll look forward to your response.

Regards,
Mark

[Markjosephp]

Hey there,

Checking back in — how's it going? Still need our help?

Thanks,

Mark

[Markjosephp]

Hi James42,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best,

Mark

[James42]

Hi Mark…sorry…I’ve been traveling…my bad.  For whatever reason while I was away, the upstairs thermostat re-engaged with my network…which worked out well…AZ is experiencing crazy heat so I am extra grateful this happened.

Thank you for the follow-up…much appreciated!

[Markjosephp]

Hello James42,

Thanks for getting back to us. I'm glad to hear your thermostat was able to reconnect to the Wi-Fi network. I understand your current weather situation, and I'd suggest creating a schedule temperature if, in the event that it goes offline again, your thermostat should follow the temperatures automatically until it reconnects back to the network. With this, you don't have to worry about changing its temperature manually.

If there’s anything else I can help you with, please let me know.

Regards,

Mark

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, Mark.

Best,

Jenelyn