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Unable to Find W-Fi Network TD004 (0.65)

bbohnson
Community Member

Thermostat was able to connect to my previous router. When I upgraded to a new router the thermostat is unable to find the wi-fi network. The error on the app is TD004 (0.65). I have done the following:

  • Factory reset on thermostat
  • Reset wifi router
  • Reset thermostat

Wifi network is set up with both 2.4g and 5g. No other devices in my home are encountering the issue.

7 REPLIES 7

Jake
Community Specialist
Community Specialist

Hey bbohnson,

 

Sorry for the late response. I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

bbohnson
Community Member

I was unable to get the Nest to connect so I had to buy a regular programmable thermostat to get the heat on. I can attempt to reinstall but I am not sure it will connect.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

I ended up having to uninstall the thermostat as it wouldn't connect and we needed to get the heat turned on. I bought a cheap programmable thermostat to hold us over. I feel like I tried all of the options suggested in order to get the Nest to recognize the wifi. 

I don't think a solution has been provided to me at this time. Are you stating that you can help out if I re-install the Nest?

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're still having issues with this. If you are still needing help or wanted to reinstall the Nest thermostat let us know. Otherwise we will be locking this in 24 hours. 

Happy Holidays, 

Garrett DS

Jake
Community Specialist
Community Specialist

Hey bbohnson,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake