Unable to add a device to an existing account

[lacreshab10]

I have been able to control the thermostat remotely since I set up Google. I can't stand the product now! I've scanned the QR code already but I am unable to access the 7 digit key to add an item to my profile! So are we saying the only way to get that key is to perform a re- set? 

[MplsCustomer]

@lacreshab10 

It's hard to tell what's happening in your situation; you don't indicate why you're trying to reinstall your thermostat.

You could contact Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EmersonB]

Hello everyone,

@lacreshab10, thanks for reaching out here in the Community. To know more about this issue, I'd like to confirm, which Nest Thermostat do you have? What app are you using for the setup? Where are you located? In case you need the steps on how to reset it to the factory default, you may visit our public article about "Restart or reset a Nest thermostat".

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson