I have a nest gen 3 learning thermostat that started to respond slow [after 6 months~ of ownership and working properly].
After a full restart of unit [cleaning all settings] it will not reconnect to the app or wifi.
Battery - 3.904v
Voc - 34.96v
Vin - 34.96
lin - 200 mA (c)
I have seen similar issues posted but no resolution - only a guidance that direct communication was going to take place in email.
Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please answer the following:
Also, could you tell me more about your thermostat being slow to turn? Are you referring to the actual dial of your thermostat that is hard to turn or the thermostat itself being slow to respond?
I'll look forward to your response.
Slow Thermostat - we walk up to it [does not turn on] we twist the dial and push the front [nothing happens] after 30 seconds~ it will light up and you can make adjustments.
Thanks for the information. Since all are good in terms of Wi-Fi connectivity yet the thermostat still shows offline, please gather the power readings of your thermostat's battery, VOC, VIN, and lIN under Settings > Technical Info > Power. We'll check for it to identify if the battery and the power that your thermostat receives contribute to the thermostat being offline.
Thanks for sharing all the information above. I'd like to give it a shot. Could you please try to factory default your Nest Thermostat again? Follow the setup process and once you're in the Network setup, while your thermostat is looking for any connection, press and hold the display for 10 secs or until the thermostat restarts again. After that, go to your thermostat’s Quick View menu, turn the ring to highlight the gear icon, and see for any messages or codes. Let me know what you'll see there.
I appreciate the help, Zoe.
While running the set up - after the factor reset- the nest app would not connect (with QR code or typed code).
-next reset the device, for the 20+ time, skipped the nest app section.
went into the internet connect section, hit continue, while this was going on executed the 10 second hold while looking for the network.
-once the device completed the hard restart during network setup it prompted me to connect to the nest app (I skipped this again).
-this time I selected network connection and let it search-no network found (search ran for about 7 minutes before the screen went black. At this time I waved my hand but no response. Pushed the bottom and after 30~ seconds the screen returned and it was still search for internet. I hit some at this point and manually setup the other items to get my unit running again).
-current network is available and the speed test shows:
940 MBPS up
24 MBPS down
When i return to the "gear" after all of this i do have an "!" icon but i just says "no internet connection".
-Prior to this thermostat i had a gen 2 nest installed for 6 years - never a single issue. Removed it as part of a color update to the house and that was the reason for the change - after 7~ months we are now having these issues.
So can we process a warranty claim yet?
Thanks for giving the steps above a whirl. May I know when you purchased your Nest Thermostat? Please be advised that the Nest Learning Thermostat has a two year warranty, and the Nest Thermostat E and Nest Thermostat 2020 have one year warranty. If your thermostat is still in its warranty range, please let me know so we can check for any options.