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Unable to adjust thermostat after migrating to google. I only show home and away.

DebH
Community Member

Unable to adjust temperature from app after migrating to Google.  

7 REPLIES 7

DebH
Community Member

Continuing to have issues.  All I see when I open nest is the home and away feature.  If I click on the home it does not allow me to adjust the thermostat or see the temp in the house.  Please advise.  I also uninstalled the nest app and reinstalled.  Same result.

 

 

 

Ryan_G
Community Specialist
Community Specialist

Hi DebH,

 

Thanks for reaching out here in the community.

 

I'd like to check a couple of things for us to further isolate the issue. Are you getting any message from the Nest app when you change the temperature? Since you've migrated your account to Google, you could download the Google Home app and then log in using the same account. From there, you should be able to manage and control your thermostat.

 

Let me know how it goes by replying to this thread.

 

Best regards,

Ryan

DebH
Community Member

Thank you for your response.  I am NOT getting any message from the Nest app when changing the temp from the base unit.  When changing the temp only Home and Away is showing on the app and nothing changes.  I tried downloading Google Home app and log in using the same account, but that didn't work either.  It takes me to loop when I select Nest to add and won't let me past that point.  At this point the only way to adjust it is at the wall. 

DebH
Community Member

One thing I forgot to mention, if I look under Activity History I can see the Home/Away activity when it detects my phone is absent from the house the unit switches to away.  So the history is there for home/away but that is all I see in history.

Ryan_G
Community Specialist
Community Specialist

Hi DebH,

 

Thanks for reaching out here in the Google Nest Community.

 

I'd like to check in here if you're still not getting any data from the activity history on the Google Home app. You could uninstall and reinstall the app and try to log in and check if the history will show up.

 

Let us know how it goes by replying to this thread.

 

Best regards,

Ryan

Ryan_G
Community Specialist
Community Specialist

Hey DebH,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba