Unable to setup new Nest Thermostat

[ajcam]

I have the "Nest Thermostat" manufactured 02/23.

When I use the Google Home app to try to set it up, I go to "add access, and then use the "scan a setup code" with the camera in the app to scan the QR code on the back of the thermostat but nothing happens. I also tried "more options" to enter the code manually but that option only allows for numbers to be entered and can't recognize the "setup code".

What should I do?

thanks!

[David_K · Accepted solution]

First check which model of thermostat you have:
How to tell which Nest thermostat you have - Google Nest Help

Nest Thermostat (2020), Nest Learning Thermostat (4th gen)
Setup these models using the Google Home app. The QR code and setup key are physically printed on the back of the thermostat for Nest Thermostat (2020) and will be displayed on screen for Nest Learning Thermostat (4th gen). Follow these steps: Get started with your Nest Thermostat - Google Nest Help

Nest Thermostat E, Nest Learning Thermostat (1st, 2nd, 3rd gen)
Setup these models using the Nest app. The QR code and setup key are in the settings on the thermostat itself and are not printed on the device. Follow these steps: Add your Nest thermostat to the Nest app - Google Nest Help

[ajcam]

Thanks for the help. It worked