Hi mhr_gh,
Thanks for posting. I'm sorry to hear about the situation that you are experiencing while you are trying to set up the WiFi and your Nest Thermostat. I understand how frustrating it can be when things do not work as expected. But don't worry; help is here. In this case, I just need to ask for some information to provide the best assistance:
- What type of thermostat do you have?
- What error code do you see while you are trying to connect to the WiFi?
- What steps did you try to solve the situation?
- Are you trying to connect to the 2.4 GHz or the 5 GHz network?
- Can your other Wi-Fi-capable devices connect to the internet through your Wi-Fi network?
Please keep me posted. I'll be waiting for your response.
Best regards,
Jenny
