Unable to turn thermostat display on

[MahirYuksel]

Display of my thermostat is not turning on when i press it. However, the nest app is working fine and i am able to change the temperature easily via the app.

I have received some online support which led me to restart the thermostat and then the display worked. I have finalized the chat at that point but i realize after 30 minutes or so, display was not turning on when i press it. Then i restarted the thermostat again with the method i have learned from the support and display is working again. For a while , just like the previous time. 

Ultimately, i needed to connect the thermostat to new wifi , which i was able to do meanwhile display was working but this is such a weird problem and i want to have some sort of explanation/solution. 

[AnaM]

Hey @MahirYuksel,

I'm sorry to hear that your issue has reoccurred and I apologize for such a delayed response. I'm going to do my best to assist you. Can you tell me how's your thermostat been behaving since you wrote this post?

[MahirYuksel]

It is not showing anything on the display, but i can manage it via the app

[AnaM]

I see. Can you restart it as instructed and let me know what you see when you check the power readings in Settings> Tech Info> Power?

[MahirYuksel]

i can see that via the app, which indicates 3.93 volts. And Last contact is shown as "Just now"

[AnaM]

I see. Thank you for that.

I'd like to look into this more, do you have the case number of your interaction with us? 

[MahirYuksel]

2-2726000032425

[AnaM]

Thank you.

I'll send you an email from that case because I need a video of this issue, you can send it to me by replying.

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[george_t]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.