Unavle to connect nest to new phone

[Hayley9990]

Hi. 

I've just got a new phone and transfered all my apps over. When in nest, my thermostats is not showing. I've followed the steps to try and reset it up and ut asks for a key code within the nest app wettinv but when I click on that, it says nest app connected and no other options. I have switched it off, reconnected the Internet but not sure why I can't connect. I have also tried to delete my nest account but nothing has worked. Any ideas would be greatly received.

[Stevenmwall66]

Hi I had the same problem. Try reseting your nest thermostat back to factory settings, bit of a pain as you have to input all your details and WiFi password in but it worked for me.

[Hayley9990]

Thanks, this has worked!! 

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for helping here, @Stevenmwall66. 

Sounds great! Thanks for posting about what you've done to have your concern rectified, @Hayley9990. I wanted to ensure that everything was covered here. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Markjosephp]

Hi Hayley9990,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Hayley9990]

Hello, no thanks, the suggestion worked

[Markjosephp]

Hello Hayley9990,

Awesome! I'm glad to hear that your issue was fixed by resetting the thermostat. We can probably consider this one finished, so I'll close the thread in 24 hours unless I can help with anything else. 

Regards,

Mark