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Unsolicited energy savings post on Nest Thermostat

Bigjer
Community Member

Thermostat shut off heat before reaching set temp and displayed an energy conservation message with selections. WHAT????? As soon as I selected "No Thanks" the heat came back on.

5 REPLIES 5

Vinnyhartlove
Community Member

Are you making sure it's getting the quality stream of power before it shuts off that could be the issue or you might have a defective system hub it might have to get it replaced from Google.

Bigjer
Community Member

I do not use a hub. Direct connect to "c" wire power from furnace. As soon as I selected "no thanks" on the Nest...things returned to normal.

Markjosephp
Community Specialist
Community Specialist

Hello folks,

Thanks for reaching out to the Google Nest Community Forum. I'd love to help.

I appreciate you assisting here, @Vinnyhartlove.

@Bigjer, It appears that you are eligible for an energy-saving feature with your utility company. How's your thermostat? Is it still giving you the same prompt? Please let us know if you have any other questions or concerns.

Best,

Mark

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel