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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4518 Views
  • 0 replies
  • 5 kudos

Thermostat offline

My thermostat quite regularly shows as offline in the Nest/Google Home app. When I check the thermostat I can see the "Last Cloud Comm. time" matches the time the thermostat went offline. The ping time also matches the time since the thermostat went ...

Heat link works manual mode but not com thermostat.

New install. Single room UFH system no HW. Not working automatically. Heat link and thermostat all fine, connected to each other, Wi-Fi ok, no fault codes. Constant green light on heat link. So issue is the heat link clicks when thermostat calls for ...

Wicko by Community Member
  • 1355 Views
  • 8 replies
  • 0 kudos

NEST THERMOSTAT ORANGE BUT NOT HEATING RADIATORS

NEST thermostat is orange and appears to be heating but radiators are not heating up.Have reset NEST thermostat and the HEAT LINK also appears to be working.Pressure okay on heating system.Any ideas please anyone?

Thomochat by Community Member
  • 1312 Views
  • 9 replies
  • 0 kudos

Want a setting below 50

I like the house cold at night.50 degrees is too warm. Why can’t we set it below 50?so now we just turn it off at night manually, but that’s not ideal for several reasons.eg if it’s a really cold night, it is quite cold in the morning. And the bother...

Sal_DW by Community Member
  • 2957 Views
  • 8 replies
  • 4 kudos

Nest Power Connector - not detected Nest Gen 3

I believe I have the power connectors correct, but they are not being detected when I go to settings on the Thermostat. I can measure 25V at the thermostat. does anyone know what the power measurements should be? One of mine show: 3.665VVOC 33.69VIN2...

mohonkjoey by Community Member
  • 964 Views
  • 13 replies
  • 0 kudos

Nest Learning Thermostat doesn't seem to work.

We moved in to a townhouse that has a Next Learning 3G thermostat. Summer Cooling worked fine. Winter Heating mostly worked fine, but then we hit a rock in the stream of progress. There are 2 images in this post, but since I am a merely normal human ...

JCatHHS by Community Member
  • 176 Views
  • 0 replies
  • 0 kudos
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