Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Hot Water Tank heating up for no reason
Hi. Hoping someone can help me. I have a hot water tank which the NEST thermostat heats as it should either on schedule or boost. But every now and again the system heats the water up in the tank for no reason. The apt shows no indicator as to why it...
Google nest sensors in France
Hi allI'm living in France, with a 3rd Generation Google Learning thermostat. I got a couple of nest temperature sensors from a friend in US, but the app won't let me install them, stating that a firmware update is necessary and might happen soon. Bu...
Google Nest support no answer
My nest e thermostat stopped finding any WiFi network. Got chat support and the support girl restored it to default settings losing all configuration and Nest app never found the thermostat again to make it work. The thermostat is under warranty but ...
Thermostat not working
My thermostat has gone completely blank, spoke to the man who installed it, said it sounds like it’s broken, is it still under warranty?
New To Nest Thermostat
Hi,We have recently moved in to a property where the previous tenants left a Nest Thermostat and Heat Link on kitchen wall.We are having trouble with setting it up and it working with the boiler.We have connected to wifi and cleared the previous sche...
Nest only blowing cold air even on Heat setting
I just installed my Nest and the Heat function is not working properly - it’s just blowing cold air. Picture attached with set-up. I called customer support for an hour tonight and they had me remove the blue OB wire (didn’t work) and then also remov...
Not cooling using heat pump
So here's the short. Bought a house last year, heat worked perfect for the winter and ac worked perfect for the summer. Now that it's fall again the heat didn't want to work at first but cooling did. Now it's flipped and heat works but no cold air ju...
NEST -we get no HEAT only 5 months old cannot do the wiring help
We lease a condo , they installed NEST. It worked fine in the Summertime with the Air Condition. it was on off formost of the last few months did not need to use. All of a sudden it turned cold @ night. We changed it to 'Heat'. Put it on 78 , it stat...
Nest thermostat does not complete Setup
I installed my nest thermostat after my five-year-old Lennox iComfort WiFi Thermostat went up. I am able configure the new Nest thermostat with my Wi-Fi network through the Google Home App, which I've uninstalled and reinstalled several times on my p...
Resolved! Does Nest thermostat work before new owner sets up the home internet?
So I see from other posts about selling a house, that I can remove the Nest from my google home app and can do factory reset - but then I'm worried about what happens next until the new owner gets started. The new owner might take a few weeks to move...
