[Urgent] Your Nest Thermostat Nest Thermostat isn’t getting consistent power (False Alarm)

[Dobermann]

Installed five nest thermostats/power controllers yesterday and everything seemed to be working fine with all five. Got the following Urgent an email alert this am as follows.  You would think that Google's Urgent alert system would be in real time (but it's not) as confirmed by waiting on hold for an hour to speak with Google Customer support rep. Google rep ran test and confirmed everything is working fine.....so false alarm.

[Urgent] Your Nest Thermostat Nest Thermostat isn’t getting consistent power

Google Nest <#>
To:
Fri, Dec 23 at 7:54 AM

Hi,

We noticed that your Nest Thermostat isn’t receiving sufficient power, which will cause the thermostat’s batteries to drain rapidly. If this continues, your thermostat will work but may experience the following issues:
Reduced battery life, that may require replacements every few weeks
Disconnection from Wi-Fi
Disabled motion sensor
Unexpected activation of heating and cooling
This can be fixed by installing a Google Nest Power Connector or properly installing a common wire (also known as a C-wire).

Google Nest Power Connector
You can install a Google Nest Power Connector to ensure your thermostat gets enough continuous power to work properly. (Available for purchase on the Google Store only in the US & CA.) If available, you can have a trained pro fix your C-wire connection or install a Power Connector for you. Learn about Nest Pro installation services.
Common Wire (c-wire)
To see if you have a properly installed C-wire, open Settings on your thermostat display → Equipment → Wiring Info. If a C-wire is detected, it will be shown in blue. If it’s not detected, it’ll be greyed out. This could mean your C-wire isn’t fully connected to your thermostat or your heating/cooling equipment, or you don’t have a C-wire. To learn more about this issue and how to fully connect your C-wire, see this help center article.

For further questions, please contact our customer support team at 1 (855) 469-6378 or here. When speaking with support, please provide the thermostat’s 14-character serial number that can be found on the bottom of the device above the QR code.

- The Google Nest team

HELP CENTER
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1600 Amphitheatre Parkway,
Mountain View, CA 94043
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[Dobermann]

Still getting these Urgent email alerts that but everything seems to be operating fine!  Anyone else having this problem?

[Urgent] Your Nest Thermostat Office Nest Thermostat isn’t getting consistent power

[Jhonleanmel]

Hi Dobermann,

Thanks for posting and sorry for the delay.

HVAC monitoring is a thermostat feature that can help you identify potential issues with eligible heating, ventilation and air conditioning (HVAC) systems. If a potential issue is detected, we’ll send you an alert via email or a Google Home app notification. If everything is working as intended on your system, you can opt out of these email alerts. Check this link to know more.

Keep us posted.

Best,

Mel

[Dobermann]

Hi Mel, Thanks for your reply.  I've been away a few days and been monitoring the thermostats remotely.  Periodically the app indicates fluctuating/inaccurate readings while in set in away mode.  {E.G. thermostat says heating while in away mode (set to eco).}  When I returned home today, one of the thermostats had the System Issue g.co/nest/n260 error code displayed on the dial.  I manually adjusted temperature on this thermostat that showed error and it cleared the error - now appears to be working normally again.  I'm concerned about reliability - not sure if it's an app issue, actual thermostats or power controllers?  Is there a way to run a global diagnostic on my entire system to ensure it is fully operational?  Also, it would be useful to be able to just simply set a global hold temperature of all five zones on the app  Don't think it is currently possible on the Home app.  

[Jhonleanmel]

Hi Dobermann,

Thanks for getting back to us.

I suggest restarting your Nest Thermostat to refresh the connection. Check this link to know more details.

Best,

Mel

[Dobermann]

Thank you. I have restarted all the thermostats and will continue to monitor especially when away from home. 

[Jake]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Dobermann]

Thanks Jake appreciate the folllow up!  All is well so far.  I restarted all of the tstats as instructed and no more errors.

On another subject, is there an easy way to set all the tstats to a certain temp and hold a specific temp for them all until I cancel the hold?  I know you can hold in eco mode when away but it would be a great feature to add especially since I have 5 tstats and my eco mode temp is different for them all.

[Jake]

Hey there,

I am glad to be of help, and glad to hear everything is good to go from here. The hold temperature feature is not available for The Nest Thermostat E or Nest Learning Thermostat. If you have a Nest Thermostat, you can learn more about the hold feature by following the link here.

Best regards,

Jake

[Dobermann]

Thanks yes I know how to do the hold - my suggestion is to be able to hold a specific temp on 5 (NEST) tstats at once without having to set each tstat individually.  Would be a logical feature to be able to set my entire house to one temperature in one step......

[Jake]

Hey there,

Sorry for the confusion on my part. Thank you for your feature request! We’re always looking for ways to improve, and appreciate your feedback. This thread will be open for another 24 hours for any follow-up questions or concerns. 

Best regards,
Jake