W5 error and unable to reach contact support

[Hayleyh]

Tried multiple times to get rid of this error. Also tried using the call and chat options which continually advise it’s out of business hours even though the hours Advise almost 24/7. How on Earth and i meant to fix this?

[Markjosephp]

Hello Hayleyh,

I'm sorry to hear that you're having an issue reconnecting your Nest Thermostat to the Wi-Fi network. We'd be happy to take a look at this for you.
 

Could you please fill out this form with the needed information? A member of our higher tier of support will be in touch over email to help.
 

Regards,

Mark

[Markjosephp]

Hey there,

I'm checking in to see if you filled out the form. Please let us know so we can assist you with the next process.

Regards,

Mark

[Markjosephp]

Hi Hayleyh,

I wanted to see if you managed to fill out the form. Please keep me posted.

Regards,

Mark

[Markjosephp]

Hello there Hayleyh,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best regards,

Mark