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Nest Thermostats

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Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 17301 Views
  • 0 replies
  • 6 kudos

Google Nest cannot connect wifi

Ok so the google nest 2020 thermostatCannot connect to wifi... please check your password..but there is no way to enter any password anywhere I did all the troubleshooting, reset, factory reset, everything, but the thermostat cannot connect to wifi ?...

trc4949 by • Community Member
  • 3077 Views
  • 11 replies
  • 1 kudos

Nest learning thermostat W5 error

Got the infamous w5 error on my Nest Thermostat. Tried all the troubleshooting steps and no luck.I need to have a replacement sent out to me, since this is a very known and wide issue that thousands of users have.Thanks.

Unstable voltage between W1 and RH

The old thermostat uses only W1 and RH for heating only. After replacing it with Nest learning thermostat connecting only W1 and RH, it's acting weird. I measured the voltage between the W1 and RH, before install nest, the voltage is stable around 25...

Gas boiler

I have 3 nest thermostats. Everything was working fine last year. This year I changed from Oil heat to Gas heat. Now there is no heat on the upper levels and the basement is boiling hot. Is there a setting that needs to change .

mikegiant by • Community Member
  • 624 Views
  • 3 replies
  • 0 kudos

Nest not communicating with furnace

Hi there,My nest is communicating with ny furnace to turn on my heat when I change the temperature. I have all the wiring correct and I know my hvac system is compatible with nest. It’s weird because occasionally it’ll communicate then the majority o...

Slow support.

Hi, Last week I got a w5 error. My last unit had the same exact issue, nest replace that unit.I contacted nest, and they told me that my unit would be replaced and that I would be contacted within 24-48 hours for the next steps. 5 days have pasted wi...

TDonselaar by • Community Member
  • 1532 Views
  • 6 replies
  • 0 kudos
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