10-10-2024 03:14 PM
My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect WiFi. I have tried all suggestions (restarting and resetting both the router and Nest Thermostat) and it still won’t connect to WiFi.
My Wi-Fi works perfectly well and is very close to the nest device. Can you kindly help with this please.
Answered! Go to the Recommended Answer.
10-12-2024 04:17 AM
If the issue persists after restarting the thermostat, contact the Google Nest support team directly.
As it mentions in the article, the best thing to do is have your thermostat’s serial number ready to give to the support agent before you call. To find your thermostat’s serial number, pull the display off the base and flip it over. The serial number is above the QR code on the back of the display. Be sure to mention to the agent you've already tried restarting the thermostat.
10-11-2024 06:01 AM
I am experiencing the same problem with my 3rd gen learning thermostat. I manually input WiFi name and password, it eventually connected only to disconnect again. It is still offline. It’s only 4 months old. I’m ready to trash it and go with another brand.
10-12-2024 04:17 AM
If the issue persists after restarting the thermostat, contact the Google Nest support team directly.
As it mentions in the article, the best thing to do is have your thermostat’s serial number ready to give to the support agent before you call. To find your thermostat’s serial number, pull the display off the base and flip it over. The serial number is above the QR code on the back of the display. Be sure to mention to the agent you've already tried restarting the thermostat.