W5 error internet connection

[Aclassrwcycling]

I have tried all way still can not connect to internet 

[Aclassrwcycling]

My thermostat is defective need to replace 

[Derickf]

Hi @Aclassrwcycling,

Thanks for reaching out to the Google Nest Community. I'm sorry to hear that you are having a W5 error code on your Nest Thermostat. I'll be happy to assist you.

To assist you better, I have some questions: 

• What troubleshooting steps have you tried? 
• What type of thermostat do you have? 

Please confirm if you have done all troubleshooting on the following article: Troubleshoot setup: thermostat doesn’t show your Wi-Fi network, Troubleshoot a Nest thermostat W5 code

I'll be looking for your reply.

Best regards,

Derick.