W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help

[novoseb]

Nest learning thermostat has worked great for several months, and then suddenly lost power. I'm having issues with both recharging and connecting to wifi. Plugging in to a USB cord will charge enough that I can use for a bit, but it eventually dies again. When searching for wifi, not a single network is detected. Mobile hotspot doesn't show either. Restarting router, restarting thermostat, return to factory settings, etc. have not worked.  Is this a defective device?

[Frustratedddd]

Most certainly faulty.

Just to double check, reset network in Reset, and do that twice. Then Restart in Reset also. Must be done in Reset.

That will probably do nothing, but worth a try as it does work occasionally.

Failing that, you have a fried wi-fi chip.

[Jake]

Hey novoseb,

Apologies for the late reply. I have escalated your issue to a higher Team, and they will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.

Best regards,

Jake

[novoseb]

I have not heard anything yet. Can you provide an update? It's been a week and my thermostat is completely unusable now. It won't connect even after plugging into a wall plug to recharge. Fortunately, I did throw my old thermostat away so can control our system. This Nest thermostat is currently proving to be a very expensive paperweight...

[Jake]

Hey novoseb,

I am sorry you have not heard from our Team yet. I have bumped your ticket, and they should be in contact very soon. Please let me know if you still have not heard from our Team, as I want to ensure you are being helped.

Best regards,

Jake

[Jake]

Hey novoseb,

I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake