Running into an error with your device is never ideal, sorry to hear this is the case. Let's jump in and see if we can get the device up and running. Do you mind me asking what troubleshooting steps you have already tried? I did find a helpful article for troubleshooting the W5 error. Please let me know if that helps or not.
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.