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W5 on nest thermostat wont connect to wifi

moirakav
Community Member

This has been going on for weeks - can't sort out heating on top floor. New booster as last resort - still not connecting to my thermostat.

2 REPLIES 2

Jake
Community Specialist
Community Specialist

Hey moirakav,

 

Running into an error with your device is never ideal, sorry to hear this is the case. Let's jump in and see if we can get the device up and running. Do you mind me asking what troubleshooting steps you have already tried? I did find a helpful article for troubleshooting the W5 error. Please let me know if that helps or not.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey moirakav

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake